Cookie Policy

1. What Are Cookies?

Cookies are small text files that websites place on your browser or device when you visit a website. Cookies allow a website to recognize your browser or device, remember information about your session or preferences, maintain security, and understand how the website is being used.

WAZO may also use technologies similar to cookies, including:

• Local storage
• Session storage
• Tracking pixels
• Web beacons
• Software development kits (SDKs)
• Device or browser identifiers
• Similar technologies used to store or access information on your device

For simplicity, this policy refers to these technologies collectively as “cookies” or “similar technologies.”

2. Why WAZO Uses Cookies

WAZO uses cookies and similar technologies for legitimate product and business purposes, including:

• Keeping users signed in
• Maintaining secure sessions
• Protecting WAZO against unauthorized access and abuse
• Remembering user preferences
• Providing requested functionality
• Understanding how users interact with our website and application
• Measuring application performance
• Identifying errors and improving reliability
• Understanding aggregate or pseudonymized usage patterns
• Improving WAZO products and user experience

Our Privacy Policy describes how information collected through these technologies may be processed as personal information where applicable.

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are required for the website or application to function properly. They may be used for purposes such as:

• User authentication
• Login sessions
• Session management
• Security
• Fraud and abuse prevention
• Load balancing
• Maintaining essential application functionality
• Remembering information necessary to provide a service you have requested

Without these cookies, certain WAZO features may not function correctly. Where permitted by applicable law, strictly necessary cookies may be used without obtaining separate consent because they are essential to providing the requested service.

4. Preference and Functionality Cookies

Preference cookies allow WAZO to remember choices you make so that the service can operate according to your preferences. These may include:

• Language preferences
• Display preferences
• Application settings
• Previously selected options
• Other configuration choices

Where these cookies are not strictly necessary, WAZO may ask for your consent before using them, depending on applicable legal requirements.

5. Analytics and Measurement Cookies

WAZO may use analytics and similar technologies to understand how users interact with our website and applications. These technologies may help us understand:

• Which pages or features are used
• How users navigate the service
• Which features are most useful
• Application performance
• Errors and failures
• General usage patterns
• Aggregate product usage

Our Privacy Policy states that analytics and usage monitoring may be performed in aggregated or pseudonymized form for product improvement. Where applicable law requires consent for analytics cookies or similar technologies, WAZO will obtain consent before setting or using those technologies.

6. Authentication and Security Technologies

WAZO uses cookies and similar technologies to support authentication and security. These technologies may be used to:

• Keep you authenticated after login
• Maintain secure sessions
• Prevent unauthorized use of your account
• Detect suspicious activity
• Protect application resources
• Maintain session integrity
• Support security controls

WAZO's security practices include access controls, MFA for administrative access, logging and monitoring, encryption, and other measures described in our Privacy Policy.

7. Third-Party Cookies and Technologies

Some WAZO services may use technologies provided by third parties. Third-party technologies may support functions such as:

• Analytics
• Application monitoring
• Customer support
• Authentication
• Security
• Performance monitoring
• Other services necessary to operate or improve WAZO

Where a third party places or accesses cookies or similar technologies through WAZO services, we will disclose the relevant provider and purpose where required by applicable law. Third-party providers may process information in accordance with their own privacy policies and contractual obligations.

8. Cookies and Third-Party Integrations

WAZO supports integrations with external services such as Google, Microsoft, GitHub, Apple, Slack, Jira, calendar systems, communication platforms, HRMS systems, CRM systems, ERP systems, and other business applications.

Cookies used by WAZO do not, by themselves, give WAZO unrestricted access to information stored in your connected third-party accounts. Access to third-party account data is separately controlled through the authorization and permission mechanisms of the relevant provider.

For example, when you connect a Google account, WAZO accesses only the Google data that you explicitly authorize through the applicable OAuth authorization process.

9. Session Cookies and Persistent Cookies

Session Cookies

Session cookies are generally deleted when you close your browser or when your session ends. They may be used to maintain authentication, session state, and application security.

Persistent Cookies

Persistent cookies remain on your device for a defined period or until you delete them. They may be used to remember preferences or maintain certain functionality between sessions. The duration of a particular cookie depends on its purpose and configuration.

10. First-Party and Third-Party Cookies

First-Party Cookies

First-party cookies are placed directly by WAZO or by technology operating on behalf of WAZO.

Third-Party Cookies

Third-party cookies are placed or accessed by a third-party provider. Third-party technologies may be used to provide services such as analytics, monitoring, support, authentication, or security. WAZO takes reasonable steps to ensure that third-party technologies used on its services are subject to appropriate contractual, security, and privacy controls.

11. How We Obtain Cookie Consent

Where applicable law requires consent for non-essential cookies or similar technologies, WAZO provides users with appropriate controls to:

• Accept non-essential cookies
• Reject non-essential cookies
• Select individual categories
• Change previously selected preferences

Consent should be freely given, informed, specific, and based on a clear affirmative action where required by applicable law. Strictly necessary technologies may be used where they are required to provide a service requested by the user and applicable law permits their use without consent.

12. How to Manage Cookies

You can manage cookies in several ways.

WAZO Cookie Preferences

Where available, you can use the cookie preference controls provided by WAZO to change your choices regarding non-essential cookies.

Browser Controls

Most web browsers allow you to:

• View stored cookies
• Delete cookies
• Block cookies
• Block third-party cookies
• Receive notifications before cookies are stored

Disabling certain cookies may affect the availability or functionality of WAZO services. In particular, disabling strictly necessary authentication or security technologies may prevent you from logging in or using certain WAZO features.

13. Do Not Track Signals

Some web browsers provide “Do Not Track” or similar browser signals. Because there is currently no universally accepted technical standard for interpreting all such signals across online services, WAZO may not respond to every browser-level signal in the same manner. Where legally required, WAZO will honor applicable recognized privacy preference signals.

14. Analytics and Privacy

WAZO may use analytics information in aggregated or pseudonymized form to understand product usage and improve our services. We seek to minimize unnecessary personal information in analytics processing.

We do not use cookies to obtain access to connected Google, Microsoft, GitHub, Slack, Apple, Jira, or other third-party account data beyond the access separately authorized through the applicable integration. For information about how WAZO processes personal information more generally, please see our Privacy Policy.

15. Retention of Cookie Information

The duration of cookies varies according to their purpose. For example:

• Session cookies may expire when your browser session ends.
• Authentication cookies may remain active for the duration of an authenticated session or according to the application's security configuration.
• Preference cookies may remain until they expire or are deleted.
• Analytics cookies may remain for the period configured for the applicable analytics service.

WAZO periodically reviews its use of cookies and similar technologies to ensure that retention periods remain appropriate. We do not retain cookie-derived information longer than reasonably necessary for the purpose for which it was collected, subject to applicable legal, security, contractual, and operational requirements.

16. International Data Processing

WAZO operates globally, and information collected through cookies or similar technologies may be processed in the United States or other countries where WAZO or its service providers operate. Where required by applicable law, WAZO will use appropriate safeguards for international transfers. Further information about international data transfers is available in our Privacy Policy.

17. Security

WAZO uses reasonable technical and organizational safeguards to protect information collected through cookies and similar technologies. Depending on the applicable system and data, these measures may include:

• Encryption
• Role-based access control
• Multi-factor authentication
• Logging and monitoring
• Secure development practices
• Vulnerability management
• Access restrictions
• Data minimization

Additional information is available in our Privacy Policy.

18. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

• Changes to our services
• Changes to the cookies or technologies we use
• New third-party services
• New integrations
• Changes to applicable laws or regulations
• Changes to our privacy or security practices

When material changes are made, we may provide additional notice through the WAZO website, application, email, or other appropriate communication methods. The “Last Updated” date at the top of this policy indicates when the policy was most recently revised.

19. Contact Us

If you have questions about this Cookie Policy, our use of cookies, or your cookie preferences, contact: