Terms of Service

1. About WAZO

WAZO provides software and technology services that help individuals and organizations manage workplace experiences, employee engagement, recognition, communication, productivity, workflows, and business operations.

Depending on the products, services, and features available to you, WAZO may provide functionality involving:

• Employee and organizational management
• Workplace engagement and recognition
• Goals and productivity
• Surveys, polls, feedback, and assessments
• Notifications and communications
• Calendars and scheduling
• Business automation and workflow management
• Analytics and reporting
• Artificial intelligence and machine-learning features
• Human Resources Management Systems (HRMS)
• Customer Relationship Management (CRM) systems
• Enterprise Resource Planning (ERP) systems
• Project and collaboration platforms
• Developer and business applications
• Third-party application integrations

The specific features available to you depend on your WAZO product, subscription, organization, configuration, permissions, and connected integrations.

2. Eligibility

You must be legally capable of entering into a binding agreement to use WAZO.

If you use WAZO on behalf of an organization:

1. You represent that you have authority to accept these Terms on its behalf.
2. The organization is responsible for the actions of its authorized users.
3. The organization is responsible for ensuring that its users comply with these Terms.

WAZO services are primarily intended for business, professional, organizational, and personal productivity use.

3. Creating a WAZO Account

Some WAZO features require you to create an account. You may be able to create or authenticate your account using identity providers such as:

• Google
• Microsoft
• GitHub
• Apple
• Other supported authentication providers

You agree to provide accurate, current, and complete information when creating and maintaining your account. You are responsible for:

• Maintaining the security of your account
• Protecting your authentication credentials
• Protecting devices used to access WAZO
• Immediately notifying WAZO if you believe your account has been compromised
• Activities performed through your account, except to the extent caused by WAZO's failure to maintain required security controls

You must not share your account credentials with unauthorized individuals.

4. Organization Accounts

WAZO may allow organizations to create accounts and invite employees, contractors, or other users. An organization administrator may be able to:

• Create and manage users
• Assign roles and permissions
• Enable or disable integrations
• Configure organization settings
• Access organizational information
• Manage subscriptions
• Remove users
• Control access to organization resources

If your WAZO account is managed by an organization, that organization may control your access to certain WAZO resources. The organization may also be able to access information associated with your use of WAZO in accordance with its policies, configuration, and applicable agreements.

5. Third-Party Integrations

WAZO may allow you to connect third-party applications and services. Examples include:

• Google
• GitHub
• Microsoft
• Apple
• Slack
• Jira and other Atlassian services
• Calendar providers
• Communication platforms
• HRMS platforms
• CRM platforms
• ERP platforms
• Project-management platforms
• Other business, productivity, and enterprise applications

When you connect a third-party service, you authorize WAZO to access and process information permitted by the permissions, scopes, credentials, APIs, or authorization mechanism associated with that integration. WAZO aims to request only the permissions reasonably necessary to provide the applicable functionality. You are responsible for reviewing the permissions requested by an integration before authorizing it.

6. Third-Party Accounts and Services

Third-party services are operated independently from WAZO. Your use of a third-party service is subject to that provider's own:

• Terms of service
• Privacy policy
• Security practices
• API policies
• Other applicable agreements

WAZO does not control third-party services and is not responsible for:

• Availability of third-party services
• Changes to third-party APIs
• Changes to third-party permissions
• Third-party security incidents
• Third-party data processing
• Third-party outages
• Suspension or termination of third-party accounts
• Third-party actions that affect an integration

If a third-party provider changes, restricts, or removes an API, permission, or service, corresponding WAZO functionality may stop working or may need to be modified.

7. Authorization and Connected Data

When you connect an external service to WAZO, you authorize WAZO to access the data necessary to provide the functionality you requested. The specific information accessed depends on:

• The integration
• The permissions or scopes you authorize
• The WAZO feature you enable
• The configuration of the connected service

You may disconnect an integration through available WAZO controls or through the third-party provider where supported. Disconnecting an integration may cause related WAZO functionality to stop working. WAZO's processing of personal information and data obtained from third-party services is described in our Privacy Policy.

8. Google Services

When you connect a Google account to WAZO, your use of Google-related functionality is also subject to Google's applicable terms and policies. WAZO accesses Google account information only through the permissions you authorize.

You can revoke WAZO's authorization through your Google Account settings or through applicable WAZO controls. WAZO's processing of Google user data is described in our Privacy Policy and applicable Google integration privacy disclosures.

WAZO does not sell Google user data. Our Google integration privacy documentation explains the Google data we access, how it is used and shared, security protections, retention, and deletion.

9. User Content

You may provide information, documents, files, messages, configurations, instructions, records, or other content to WAZO (“User Content”). You retain ownership of your User Content, except for rights that you grant to WAZO under these Terms.

You grant WAZO a limited, worldwide, non-exclusive license to host, store, reproduce, process, transmit, and otherwise use User Content only as reasonably necessary to:

• Provide the Service
• Operate integrations
• Perform requested workflows
• Provide customer support
• Maintain security
• Prevent fraud and abuse
• Maintain backups
• Troubleshoot technical issues
• Comply with legal obligations
• Perform other activities necessary to operate the Service

WAZO does not acquire ownership of your User Content solely because you use the Service.

10. Responsibility for User Content

You are responsible for ensuring that you have the necessary rights, permissions, consents, and legal authority to provide User Content to WAZO. You must not use WAZO to process or transmit information when you do not have the legal right or authorization to do so.

You are responsible for ensuring that your use of connected third-party data complies with:

• Applicable laws
• Your organization's policies
• Third-party service terms
• Applicable contractual obligations
• Required consent or authorization

11. Acceptable Use

You agree not to use WAZO to:

1. Violate any applicable law or regulation.
2. Violate the rights of another person or organization.
3. Infringe intellectual property rights.
4. Access another person's account without authorization.
5. Circumvent authentication or security controls.
6. Attempt to gain unauthorized access to WAZO systems.
7. Interfere with the operation of WAZO.
8. Introduce malware, viruses, or other harmful code.
9. Conduct unauthorized security testing or penetration testing.
10. Reverse engineer or attempt to discover source code except where permitted by applicable law.
11. Scrape or systematically extract information from WAZO except through authorized functionality.
12. Use WAZO to send spam, phishing messages, or malicious communications.
13. Abuse third-party integrations or their APIs.
14. Exceed applicable API, rate, storage, or usage limits.
15. Attempt to bypass subscription, licensing, authentication, or access controls.
16. Use WAZO to process data for which you lack appropriate authorization.
17. Use the Service in a manner that could reasonably cause damage to WAZO, other users, third-party services, or infrastructure.

WAZO may investigate suspected violations of these requirements.

12. API and Developer Access

WAZO may provide APIs, SDKs, webhooks, developer tools, or other programmatic interfaces. Your use of these interfaces may be subject to additional:

• API documentation
• Rate limits
• Technical requirements
• Authentication requirements
• Usage restrictions
• Developer terms

You must not attempt to circumvent technical limitations or rate limits. WAZO may change, suspend, or discontinue APIs or API functionality when reasonably necessary to operate, secure, or improve the Service.

13. AI-Powered Features

WAZO may provide features that use artificial intelligence, machine learning, large language models, automated processing, or similar technologies (“AI Features”). AI Features may be used to provide functionality such as:

• Recommendations
• Summaries
• Content generation
• Classification
• Search and retrieval
• Analysis
• Insights
• Automation
• Productivity assistance
• Workflow assistance
• Other AI-powered functionality

AI-generated outputs may be incomplete, inaccurate, outdated, or inappropriate. You are responsible for reviewing and validating AI-generated outputs before relying on them, particularly where those outputs may affect:

• Employment decisions
• Financial decisions
• Legal matters
• Medical or health matters
• Security decisions
• Business-critical decisions
• Other decisions with significant consequences

WAZO does not guarantee that AI-generated outputs will always be accurate, complete, reliable, or suitable for a particular purpose. You must not use WAZO AI Features as a substitute for qualified professional advice. Where an AI Feature uses information from a connected third-party service, the applicable data will be processed according to the relevant integration permissions and WAZO's Privacy Policy.

14. Subscriptions and Paid Services

Certain WAZO products, plans, features, or services may require payment. If you purchase a paid service, you agree to pay the applicable fees presented during the purchase or subscription process.

Prices may vary depending on:

• Plan
• Number of users
• Usage
• Features
• Integrations
• Storage
• Billing period
• Other applicable factors

Unless otherwise stated, subscription fees are billed according to the billing period selected when you purchase the Service.

15. Taxes

You are responsible for applicable taxes, duties, levies, or similar governmental charges associated with your purchase of WAZO services, except taxes imposed on WAZO's income. Where required, WAZO may collect applicable taxes at checkout or through your billing arrangement.

16. Automatic Renewal

Where a subscription automatically renews, your subscription will renew for the applicable renewal period unless you cancel it before the renewal date. You authorize WAZO or its payment provider to charge the applicable payment method for renewal fees. You may cancel your subscription using the available billing controls.

Cancellation generally prevents future renewal but does not automatically refund amounts already charged unless required by law or expressly stated otherwise.

17. Refunds

Refund eligibility depends on the applicable subscription plan, purchase terms, and applicable law. Unless otherwise stated at the time of purchase, subscription payments are generally non-refundable after the applicable billing period begins. Nothing in these Terms limits mandatory consumer rights provided by applicable law.

18. Changes to Pricing

WAZO may change pricing or subscription plans from time to time. If a pricing change materially affects an existing paid subscription, WAZO will provide reasonable notice before the change takes effect, unless the change is required by law, taxes, currency changes, or similar circumstances.

19. Intellectual Property

The Service, including its software, user interface, designs, trademarks, logos, documentation, text, graphics, architecture, and other materials provided by WAZO, are owned by or licensed to WAZO and are protected by applicable intellectual property laws.

Except as expressly permitted by these Terms, you may not:

• Copy
• Modify
• Distribute
• Sell
• Lease
• Sublicense
• Reverse engineer
• Create derivative works from
• Commercially exploit

the WAZO Service or its underlying technology. Nothing in these Terms transfers ownership of WAZO intellectual property to you.

20. WAZO Trademarks

“WAZO”, “WAZO Pulse”, the WAZO logo, product names, service names, and associated branding are trademarks or service marks of WAZO or their respective owners. You may not use WAZO trademarks without prior written permission except where permitted by applicable law.

21. Feedback

If you provide suggestions, ideas, recommendations, bug reports, or other feedback about WAZO (“Feedback”), you grant WAZO the right to use that Feedback without restriction or compensation to you. Feedback does not include your confidential User Content.

22. Service Availability

WAZO will make reasonable efforts to keep the Service available. However, the Service may occasionally be unavailable because of:

• Scheduled maintenance
• Emergency maintenance
• Infrastructure failures
• Security incidents
• Third-party outages
• Internet or network failures
• API changes
• Force majeure events
• Other circumstances outside WAZO's reasonable control

Unless expressly agreed otherwise in a separate service-level agreement, WAZO does not guarantee uninterrupted or error-free availability.

23. Beta and Experimental Features

WAZO may offer beta, preview, experimental, or early-access features. Such features may:

• Be incomplete
• Contain bugs
• Change without notice
• Have limited availability
• Be discontinued

Beta or experimental features may not be covered by the same availability or support commitments as generally available features.

24. Security

WAZO maintains technical and organizational measures designed to protect information processed through the Service. However, no internet-connected system can be guaranteed to be completely secure. You are responsible for maintaining appropriate security practices for your account, devices, credentials, connected applications, and User Content. Additional information about WAZO's security and privacy practices is available in our Privacy Policy.

25. Privacy

Your use of WAZO is also subject to our Privacy Policy. Our Privacy Policy describes:

• Information we collect
• Information obtained from third-party integrations
• How information is used
• Who information may be shared with
• Security controls
• Data retention
• Data deletion
• User rights
• Third-party integration data handling

WAZO Privacy Policy

The Privacy Policy forms part of these Terms by reference.

26. Confidentiality

If you provide confidential information to WAZO in connection with the Service, WAZO will use reasonable measures to protect such information from unauthorized disclosure. Confidential information does not include information that:

• Is publicly available
• Was already lawfully known
• Is independently developed without use of confidential information
• Is lawfully received from another source without confidentiality restrictions

Where a separate confidentiality or non-disclosure agreement exists between you and WAZO, that agreement will govern to the extent of any conflict.

27. Compliance with Third-Party Terms

Certain WAZO features depend on third-party services. You agree to comply with the applicable terms and policies of those services. For example, when using:

• Google integrations, applicable Google terms and policies apply
• Microsoft integrations, applicable Microsoft terms and policies apply
• GitHub integrations, applicable GitHub terms apply
• Slack integrations, applicable Slack terms apply
• Atlassian/Jira integrations, applicable Atlassian terms apply
• Other integrations, the applicable provider's terms apply

WAZO is not responsible for your violation of third-party terms.

28. Suspension of Access

WAZO may suspend or restrict your access to the Service when reasonably necessary to:

• Protect the security of the Service
• Prevent fraud or abuse
• Investigate suspected violations
• Comply with law
• Protect other users
• Address payment failures
• Respond to third-party requirements
• Protect WAZO's systems or infrastructure

Where reasonably practical, WAZO will provide notice before suspension unless immediate action is necessary for security, legal, or operational reasons.

29. Termination by You

You may stop using WAZO at any time. You may also request deletion of your account and applicable personal information by using available account controls or contacting hello@wazo.one. Termination does not automatically eliminate information that WAZO is legally required or permitted to retain.

30. Termination by WAZO

WAZO may terminate or suspend your account if:

• You materially violate these Terms
• You engage in fraudulent or abusive behavior
• Your use creates a security risk
• You fail to pay applicable fees
• Your use violates applicable law
• A third-party provider requires termination of an integration
• WAZO discontinues the applicable Service

Where reasonably practical, WAZO will provide notice and an opportunity to resolve the violation before termination.

31. Effect of Termination

Upon termination:

• Your right to access the applicable Service will end
• Connected integrations may be disconnected
• API credentials may be disabled
• Subscription access may end
• WAZO may delete or anonymize information according to its Privacy Policy and applicable contractual or legal obligations

Sections that by their nature should survive termination will continue to apply, including provisions concerning:

• Intellectual property
• User Content rights
• Confidentiality
• Disclaimers
• Limitation of liability
• Indemnification
• Dispute resolution

32. Disclaimers

To the maximum extent permitted by applicable law, WAZO provides the Service on an “as is” and “as available” basis. WAZO does not guarantee that:

• The Service will always be available
• The Service will be error-free
• Information obtained from third-party services will always be accurate
• Integrations will always function
• Third-party APIs will remain available
• The Service will meet every particular business requirement
• Data transmitted through third-party services will remain available

You are responsible for evaluating whether WAZO is appropriate for your intended use. Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

33. Third-Party Content and Services

WAZO may display or provide access to information, content, services, or applications supplied by third parties. WAZO does not guarantee the accuracy, availability, security, or reliability of third-party content or services. Your use of third-party services remains subject to their respective terms and policies.

34. Limitation of Liability

To the maximum extent permitted by applicable law, WAZO and its officers, directors, employees, affiliates, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the Service. This may include losses relating to:

• Lost profits
• Lost revenue
• Lost business opportunities
• Loss of data
• Business interruption
• Loss of goodwill
• Third-party service interruptions

To the maximum extent permitted by applicable law, WAZO's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of: (a) the amount you paid to WAZO for the Service during the twelve (12) months immediately preceding the event giving rise to the claim; or (b) US $100 if you have not paid WAZO any fees during that period.

Nothing in these Terms limits liability that cannot legally be limited under applicable law.

35. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless WAZO and its affiliates, officers, directors, employees, and service providers from claims, liabilities, damages, losses, and expenses arising from:

• Your violation of these Terms
• Your unlawful use of the Service
• Your User Content
• Your violation of another person's rights
• Your violation of applicable law
• Your unauthorized use of a third-party service or data

WAZO will provide reasonable notice of a claim subject to indemnification and may participate in the defense.

36. Force Majeure

WAZO will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including:

• Natural disasters
• War
• Terrorism
• Government actions
• Internet failures
• Telecommunications failures
• Power failures
• Cloud infrastructure failures
• Third-party service outages
• Labor disputes
• Other events beyond reasonable control

37. Changes to the Service

WAZO may modify, add, remove, or discontinue features of the Service. Where a change materially reduces functionality of a paid service, WAZO will provide reasonable notice where appropriate. Nothing in these Terms requires WAZO to maintain a particular feature indefinitely.

38. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we may notify you through:

• The WAZO application
• Email
• Website notices
• Other reasonable communication methods

The “Last Updated” date at the beginning of these Terms indicates when they were most recently changed. Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

39. Dispute Resolution

Before initiating formal legal proceedings, you and WAZO agree to make reasonable efforts to resolve disputes informally. You may initiate an informal dispute by contacting hello@wazo.one. Please provide:

• Your name
• Account information
• Description of the dispute
• The resolution you are requesting

Nothing in this section prevents either party from seeking urgent legal or equitable relief where necessary.

40. Product-Specific Terms

Certain WAZO products, features, integrations, or services may be subject to additional terms, requirements, or conditions. Where additional terms apply, they will be presented to you before or when you access the applicable product or feature. If product-specific terms conflict with these Terms, the product-specific terms will control only with respect to the applicable product or feature.

41. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

42. No Waiver

WAZO's failure to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision later.

43. Assignment

You may not assign or transfer your rights or obligations under these Terms without WAZO's prior written consent, except where permitted by law. WAZO may assign these Terms in connection with a merger, acquisition, corporate reorganization, financing, or sale of assets.

44. Entire Agreement

These Terms, together with:

• The WAZO Privacy Policy
• Applicable subscription or order forms
• Data Processing Agreements
• Service Level Agreements
• Product-specific terms
• Other agreements expressly incorporated into these Terms

constitute the agreement between you and WAZO concerning the Service. If there is a conflict between these Terms and a separately signed written agreement, the separately signed agreement will control to the extent of the conflict.

45. Contact Us

If you have questions about these Terms, contact: